Norma leads the practice and sees most new patients. She started Keystone to give people with lingering concussion and balance concerns a plain account of what care can and cannot do.
Functional neurology and chiropractic care
Concussion and balance care that starts with its limits
Keystone is a small practice for adults with lingering symptoms after a concussion, or with dizziness and balance concerns. We test how your eyes, balance and neck work together, then build a plan with you. It does not cure a disease, and it works alongside your physician.
- An exam before any plan
- Your physician stays in charge
Scope
What this care can and cannot do
Functional neurology is an exam-and-exercise approach to how your eyes, balance and movement work together. It is not a treatment for a disease, and we say so before your first visit.
What we do
Your chiropractor looks at how these systems are working today, then plans exercises and care from what the exam shows.
Test eye movements, balance and coordination
Check how your neck and spine move
Write an exercise plan you can follow at home
Recheck on a schedule we set with you
Send a summary to your physician if you ask us to
What we do not do
Some things belong to your physician, and some to the emergency room. We keep to our part.
Act as a treatment for a disease
Replace the physician who diagnosed your concussion
Promise a result or a number of visits
Manage your medicines
Care for sudden or severe symptoms
- A sudden severe headache or neck pain, dizziness, trouble speaking or seeing, new weakness or numbness, numbness in the groin or saddle area (between the legs and buttocks), or new bladder or bowel trouble needs emergency care now. Call 911 or go to an emergency room.
The assessment
What an assessment looks like
About 75 minutes, in this order.
- 01
Step 1: We listen first
Your chiropractor asks what you have noticed, what you want back and what your physician has told you. Bring any notes you have.
- 02
Step 2: Eye-movement and balance tests
Simple tests with a penlight, a target and a balance pad. You can stop any test at any point.
- 03
Step 3: A neck and spine exam
We check how your neck and back move and where they are tender.
- 04
Step 4: A plan you can read
You leave with your findings in plain words, a short exercise list and a date to recheck. If something needs a physician first, we say so.
Home exercises
Most of the plan is practice you repeat at home
Eye-tracking, head-turn and standing-balance drills are short, written down and shown to you in the room. We change them at each recheck and drop what doesn't suit you.
Gaze and eye-tracking drills
Standing balance on firm and soft surfaces
Walking and head-turn practice
A written list you can keep
Care
Four kinds of visit
Your care team
Who you will see
Jarvis sees patients for assessments and rechecks, and leads the balance and eye-movement exercise visits.
Angie Lyons
Care coordinator
Angie schedules visits, answers the phone and checks your benefits before your first visit.
Credentials
Licenses and credentials
Every doctor here is licensed by the Tennessee Board of Chiropractic Examiners, and you can check a license with the board.
Licenses
Dr. Norma Otero, Chiropractor
TN Lic. 000000 · Tennessee Board of Chiropractic Examiners
Licensed to practice chiropractic in Tennessee
Dr. Jarvis Cannon, Chiropractor
TN Lic. 000000 · Tennessee Board of Chiropractic Examiners
Licensed to practice chiropractic in Tennessee
Specialty credentials
Listed with the board that awarded them
Specialty credentials, if any, are listed here with the name of the board that awarded them.
Questions
Before you book
What happens at my first visit?
Your chiropractor listens first, then tests your eye movements, balance and coordination and checks how your neck and spine move. You leave with your findings in plain words and a written plan. The visit takes about 75 minutes.
Is this care safe?
Exams and exercises are low risk, and some tests can bring on brief dizziness or tiredness, so you can stop at any point. Hands-on care for the neck carries rare serious risks, which your doctor explains before any adjustment. If you have a sudden severe headache or neck pain, new weakness or numbness, trouble speaking or seeing, call 911 before booking.
How many visits will I need?
Your chiropractor sets a plan after the exam and rechecks it as you go. We don't promise a number of visits or a date for any result, and results vary from person to person.
Do you take my insurance?
We bill health plans for visits your plan covers, and plans differ a lot on what they pay. Our care coordinator checks your benefits before your first visit. How fees work explains each step.
What if I don't use insurance?
You pay at the visit, and your chiropractor tells you the fee for each part of it first. You have the right to a good faith estimate in writing before your first visit. Ask us, and we can give you an itemized receipt to send to your plan.
Book a first visit
Call or send a note. Please keep health details for the visit; the form never asks for them.